FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Find simple, friendly answers about Dosezy features, pill reminders, stock tracking, adherence analytics, offline privacy, and family profile management.

What is Dosezy?
Dosezy is a simple, friendly, and smart medication reminder app. It helps you, your family members, and caregivers manage daily medicines, set alarms, track pill inventory, monitor adherence progress, and ensure no dose is ever missed.
Do I need to create an account or have internet?
No! Dosezy is 100% local-first and offline. You do not need to register, log in, or have an internet connection. All your health data and reminders stay safely stored directly on your phone in an offline database.
What happens when I travel across time zones?
Dosezy automatically keeps your scheduled medication routine anchored to your daily local routine without time distortion. Your dose reminders shift seamlessly with your active timezone so you never need to manually recalibrate schedules while traveling.
What happens if I take multiple medicines at the same time?

Dosezy automatically combines all medicines scheduled for the exact same minute into a single high-priority grouped alarm screen.

You get an interactive checklist with photos, meal instructions, a prominent green "Take All" button (which logs every dose and decrements stock in 1 tap), and a customizable "Snooze" button (5, 10, 15, 20, or 30 minutes).

Can I silence alarms with volume buttons or pick custom ringtones?

Hardware Volume Silence: Press Volume Up or Down while an alarm rings to immediately silence the audio tone and stop vibration without dismissing the alert or unlocking your device.

Back-Gesture Snooze: Pressing your device's physical or gesture Back button automatically triggers a safe snooze for your configured duration.

Slide-to-Confirm Actions: Alarms feature separate sliding tracks: slide left to take doses (or Take All), and slide right to snooze, preventing accidental dismissals while half-asleep. You can switch to standard 1-tap buttons in Preferences.

Custom Tones & Duration: In Menu > Preferences > Notifications & Alarms, choose from built-in alert chimes, system alarms, or custom device ringtones with in-app audio preview playback. You can also configure alarm duration (30s, 1m, 2m, 3m, 5m, or continuous loop) and dedicated alarm volume.

Can I skip a dose if I am unwell, fasting, or advised by my doctor?

Yes! Under Menu > Preferences > Dose Tracking, turn on Allow Dose Skipping. An outlined "Skip" button will appear on dose cards and full-screen alarm screens.

Skipping requires selecting from 6 standardized clinical reasons: Doctor advised pause, Side effects / adverse reaction, Fasting / medical procedure, Nausea / illness, Ran out of medicine, or Other reason.

Skipped doses display a clear clinical badge (e.g. 📝 Skipped: Doctor advised pause), do not penalize your adherence score in Analytics, and can be undone at any time with the on-card Undo button.

What if I accidentally tap "Take" on a dose by mistake?

Dosezy includes a configurable Dose Undo safety feature. To prevent accidental reversals, you can enable Allow Dose Undo in Menu > Preferences > Dose Tracking.

When enabled, tapping "Undo" on the 5-second snackbar or dose card displays a confirmation dialog asking you to confirm the action. Once confirmed, Dosezy safely reverts the dose status to Pending and returns the deducted pills back into your stock inventory.

Can I add a note or record symptoms when taking a dose?

Yes! Under Menu > Preferences, turn on Dose Notes. When turned off, notes are completely disabled and "+ Add Note" is hidden for a clean interface.

When enabled, a + Add Note button appears on taken doses. You can also turn on Prompt on Dose Taken to automatically open the note prompt whenever a dose is marked as Taken or Late. Tap quick suggestion tags (such as "With food", "Empty stomach", "Before meal", "Mild nausea", "Headache") or type custom symptoms, and edit them later anytime from your cards or calendar.

What if I took my medicine earlier but forgot to log it on time?

Dosezy lets you manually record your exact dose time. When confirming a dose later in the day, you can select the actual past time you took the medication rather than recording the current moment.

This ensures your daily adherence timeline, doctor reports, and analytics remain strictly accurate.

Can I still review today's schedule after all medications are taken?

Yes! When all doses for today are completed, Dosezy displays a celebratory completion banner at the top of the Home screen, while keeping the full day's medication schedule visible underneath.

You can review dosages, food instructions, and recorded taken timestamps anytime, as well as undo accidental marks if needed.

How do I search or filter medications in large rosters?
On the Medicines screen, an instant search bar is available at the top. Simply type any part of the medication name or instructions to filter your roster in real time.
What is the shield icon on the top bar and how does it ensure alarms ring?

The shield icon on the top bar is the Notification Reliability Status button, accessible from main screens and subpages. When green, all system permissions required for exact alarms are verified.

Tapping the shield opens a live diagnostic checklist covering Exact Alarms, Notifications, and Battery Optimization bypass, with 1-tap links directly to your OEM settings (Samsung, Xiaomi, etc.) so alarms are never suppressed by battery savers.

How do I stop a medication without losing past adherence history?
Instead of permanently deleting the medicine, open the medication and select Discontinue / Archive. The medicine moves to your Discontinued Medications section at the bottom of the Medicines screen in a collapsible accordion. All past compliance logs, adherence statistics, and calendar history are preserved permanently, and you can expand the section to reactivate it at any time.
Can I customize the bottom navigation bar or hide the '+' button?

Yes! In Menu > Preferences > General, toggle on Hide Navigation Add Button.

The 4 main tabs (Home, Schedule, Medicines, Menu) expand symmetrically across the bar, and a convenient "Add Medicine" button appears directly below your active medications on the Medicines screen.

How does pill stock and refill tracking work?

When adding or editing a medicine, turn on Track Stock Inventory, enter your current count (e.g. 60) and your low-stock threshold (e.g. 10).

Every time you mark a dose as "Taken", Dosezy automatically subtracts the dosage amount from your stock and displays an orange ⚠️ Refill Warning badge when it is time to reorder.

How do I generate and share pharmacy refill orders?

Open Menu > Data Management > Pharmacy Refill Order to quickly compile a formatted medication reorder list.

You can combine prescriptions for multiple family members into a single unified order or generate an order for an individual profile. Filter by Low Stock Only (medicines at or below their refill warning threshold) or select All Active medications.

Choose your desired supply duration (15, 30, 60, or 90 Days). For liquid medications and eye drops, Dosezy automatically computes orders in whole bottles rather than raw drops or milliliters. Inspect the live formatted preview, then tap Share via Chat to send directly to your pharmacist via WhatsApp, Telegram, or SMS, or tap Copy to Clipboard to paste into any app.

Does Dosezy support my native language?

Yes! Dosezy features complete native translations across all alarms, notifications, cards, and menus in 12 major languages:

English, Spanish, Hindi, Chinese, Portuguese, Arabic, French, German, Japanese, Russian, Italian, and Bengali.

The app automatically detects your phone's system language, and you can change it anytime in Menu > Preferences > General > Language.

How do dose status colors work on the Home screen?

Green: Dose confirmed as Taken (shows exact recorded time).

Normal Text: Dose is upcoming or due recently (within your customizable Late Window).

Orange: Dose is Late (within your customizable late-to-missed window). An orange "Mark Late" action appears.

Red: Dose is Missed (past your "Consider Missed After" window).

Blue: Dose is Clinically Skipped (shows reason badge with active Undo button).

Is the schedule calendar accessible with TalkBack screen readers?

Yes! Dosezy provides complete TalkBack screen reader accessibility on the Schedule calendar.

Instead of generic status labels, TalkBack audibly announces the exact clinical status of each dose (*"Taken"*, *"Late"*, *"Skipped"*, *"Missed"*, or *"Pending"*), allowing visually impaired users to navigate their full medication history with ease.

Can I use a timeline view on Home or make calendar days more visible?

Home Timeline Mode: Tap the timeline toggle icon in the top app bar of your Home screen or turn on Timeline Mode in Menu > Preferences > Appearance to see today's doses along an expanded vertical progress line with color-coded nodes.

Thicker Calendar Day Highlight: In Menu > Preferences > Appearance, turn on Thicker Calendar Day Highlight to outline all scheduled days with a prominent full-frame border and container tint on your Schedule calendar.

How do emergency calling and personal contact backups work?

In Menu > Emergency Contacts, Dosezy offers 1-tap dialing for national public emergency lines across 10 regions, plus personal contacts for your doctor or caregiver.

Emergency contacts are scoped per user profile to keep personal contacts isolated between family members, and are automatically included in encrypted backups in Menu > Backup & Restore.

How does backup restore handle profiles that already exist on my phone?

When you restore a backup ZIP, Dosezy displays an in-front inspection loader and presents the Select Profiles to Import dialog.

For any profile with a matching name, you can pick a specific conflict resolution strategy:

  • Create New Profile: Imports the profile as a separate new user with a distinct name.
  • Merge Records: Intelligently merges incoming medicines and compliance history into the existing profile.
  • Replace Profile: Completely overwrites the existing profile with the backup data.
How do I export my data for doctor visits?
Go to Menu > Export Data and choose PDF Report to generate a clean, printable medical report with current prescriptions, timings, food instructions, and adherence logs formatted for your doctor. You can also export full CSV or encrypted ZIP backup archives.